We give you everything you need to improve and expand your customer communication channels with contact center solutions, call recording, traffic analysis, IVR and Speech Recognition systems. We offer you all that you need to optimize the communication with your customers and improve their opinion of your company.
Welcome to the
SMART
technology
Happy customers
Years in the market
Active countries
Partners
Contact Center
Contact Center software for incoming and outgoing voice, chat, email and social network communications, which will allow you to relate to your customers in a personalised, fast and secure way.
Call Recording
Professional call recording solutions for all technology environments and every business vertical.
Traffic Analysis
Cloud and on-premise solutions to analyze the voice traffic and measure support quality in any telecommunications environment.”
IVR with TTS and Voice Recognition
Custom applications and bundles to automate call flows and support processes, minimize the costs, eliminate waiting time and enable 24/7 operations”
We create tools and software that adapt to you, cover your needs and evolve with your business. Haven’t found what you’re looking for? Just ask us.
Our solutions work well on their own and much better if you combine them with other applications. We integrate with any CRM software and any Telephone System.
We develop powerful and user-friendly solutions using cutting-edge technologies to offer you excellent customer experience.
We only supply solutions endorsed and certified by the most prestigious Telecommunications sector companies.
We design tools for any company, size, and business vertical. Always up-to-date and with cutting-edge technology.
Get more for less. Upload your solutions to the cloud and eliminate the initial investment. Pay one monthly fee for what you use and enjoy SMART telephony!
Thanks to Jusan and its solutions, in Formarte, we have been able to identify our customers, improve the quality of our service and reduce response times. When it comes to administration, everything is easier. We have the flexibility to make the changes we want and to manage our work team with the different campaigns. Jusan, in addition to having provided us with a solution that is easy to administrate, provides us with an excellent advisory service and technical support with immediate answers to any need we may have.
Jusan has a reliable system that allows tracking the calls made to the call center by filling out forms that allow the proper management of information. In addition to having an excellent product, they have outstanding support that has allowed the correct operation of the platform.
Among the wide variety of tools and solutions meant to improve the efficiency of communications, click to call and CRM pop-up form are among the most effective and easies...
25 November, 2019
Fidelity Connect, Jusan's Smart Center software, allows your agent to receive and answer WhatsApp messages effectively without leaving their usual interface. Offer multic...
19 May, 2020
Optimize your agents' screen with Fidelity Connect Bubble! The most innovative floating desktop application for contact center agents on the market....
12 June, 2020
