29 May WeTeam : Contact Center for Social Networks
Unify all your social networks in one place with WeTeam!
A cloud-based solution, easy to implement and compatible with teleworking.
WeTeam is a contact center in the cloud that allows agents to handle chat messages from different sources (WhatsApp, Facebook, Twitter, Web Chat) from a single interface.
Also communicate by video call!
Make it easier for your customers and let them contact you through video call using WebRTC technology.
WeTeam makes sure that messages received in the contact center are routed to the right groups and agents, according to client-specific distribution rules. Agent receives notifications and messages on their desktop or mobile application and can reply immediately.