Instagram in the Contact Center

Instagram in the Contact Center

Instagram, the new customer service channel that will boost your sales.

Jusan’s Omnichannel Cloud Contact Center solution offers Instagram as a new communication channel with your customers.

Instagram is the top social network in customer engagement and the channel with the highest percentage of interactions between users and brands.

Users of social networks are more and more demanding and they require quick and efficient replies to their product enquiries. As a result, suppliers need efficient Omnichannel Contact Centers to enable them to handle large volumes of messages and notifications from a single platform.

As one of th world leaders in Omnichannel Contact Center Solutions, Jusan has now added the increasingly popular Instagram channel to its comprehensive offering of Social Media, Voice and Video Channels, allowing businesses to provide an immediate, personalized, and efficient service. Just what today’s customers are looking for.

Instagram integrates seamlessly into the Contact Center through a simple registration process at the end of which message management is immediate available to the business.

What can you do with Instagram in the Contact Centre?


You may manage all direct messages, comments on posts, and profile mentions from a single platform, fully integrated with the other social networks and Contact Centre channels.

Discover 5 benefits when connecting with your customers through Jusan Omnichannel Contact Center platform.


– Automate simple processes and improve response times.

– Streamline and improve customer service efficiency thanks to the intelligent distribution of messages.

– Manage all requests on social networks from a single platform.

– Transform visits to your profile into leads.

– Offer immediate and personalized customer service.

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