13 Jun Contact Center mobile App
Interact with your customers anytime and anywhere with the Contact Center mobile App: Moby.
Now more than ever, communication with your customers is critical, and being where they are is essential to avoid losing leads. With Moby, your agents can answer your customers’ calls and social media messages from their smartphones at any time and without being limited to a workspace.
Your team can easily manage their status, receive calls and chats, make outgoing calls, transfer conversations, and send audios, videos, images, and documents. You can speed up interactions with chatbots and canned responses and review the previous conversations at any time.
Talking to your customers has never been easier! Carry your contact center in your hand and enjoy all your channels in one place.
Today’s workers demand flexibility. With Moby, they will be able to professionally attend to your customers’ interactions from any IOS and Android device with all the power of a desktop contact center.
Seamless service in all scenarios
We designed Moby to deliver quality customer service in any work environment: remote, part-time, multi-location and out-of-hours.
Moby tracks every conversation so you can stay on top of crucial agent performance metrics and help optimize the customer experience and team productivity.