18 Oct Fidelity All in One: Cloud Contact Center
Empower your customer service with Fidelity All in One: Your SMART Contact Center solution in the cloud.
Fidelity All in One is the Omnichannel Contact Center Cloud solution you need to improve your customer service, increase agent productivity and optimize your communications.
With Fidelity All in One, you can intelligently distribute your communications, monitor activity in real-time using powerful monitoring tools to improve KPIs, satisfaction, and sales, offer new communication experiences to your customers, accelerate your business growth and obtain a superior return on investment.
100% Multitenant. Forget about infrastructure!
Serve multiple customers from a single server and customize their settings without altering the overall architecture and disrupting user activity on the centralized system.
Easy to install. Start talking to your customers now!
Immediate deployment, implementation, and activation thanks to cloud facilities. Only one SIP Trunk is required.
Omnichannel. Don’t lose a single lead!
Attend to your customers from any social network or telephone. Your agents receive messages in the form of notifications directly in their agent application and respond to them just in time.
Integration with Chatbots and Voicebots. Serve your customers 24/7!
Easily create personalized customer journeys for your customers without programming knowledge and facilitate self-service while offering a unique and seamless quality service.
Mobile App available. Take your Contact Center in your hand!
Answer your customers’ calls and messages anytime and anywhere directly from your smartphone. Available for IOS and Android.