SMART
SMART management, search and hearing of recordings
Check on your communications from any place and any device.
With the SMART Recording Manager application, you can look for, play and classify recordings to obtain valuable information about customer transactions, comply with the applicable regulations and check that your staff fulfills your company’s quality standards.
Enable and disable functions such as listening to critical conversations, deleting conversations or sending them by email and consult the recordings access log when you need to perform system audits.
Recall
ALARMS
Immediate incident alert
All under control without moving a single finger!
The SMART Recall Alarms solution detects incidents for you that affect the proper functioning of your system and alerts you in real time via email and event viewer. Now you can easily know if there is inactivity during working hours, possible disconnections of recording devices, risk of hard drive saturation or software service interruption.
Recall Scoring
Scoring and evaluation of agents
With the SMART technology of Recall Agent Scoring you can evaluate your staff’s performance by means of quality forms that you design yourself and that appear automatically while you listen to the recording.
Recall ScreenCast
Simultaneous audio and screen recording
Recall ScreenCast uses cutting-edge SMART technology to offer you a complete view of your agents’ communications by recording their calls (audio) and screens (video).
CLASSIFICATION OF RECORDINGS AND SEARCH CRITERIA
Recall allows you to find the call you are looking for and filter the destination, origin, date and hour, etc. It also allows you to label each recording according to predefined categories and add text comments.
MODULAR AND SCALABLE SOLUTION
Recall can be scaled to your needs so you can record all the channels you need. It allows you to group together recordings of different types of technological environments in a single interface.
DATA SECURITY AND PROTECTION RULES
PCI and MiFIDII compliance with file encryption, digital watermark, confidentiality policies, audits, user security levels and mute function to silence recordings.
WE WORK TO GIVE YOU PEACE OF MIND AND HAPPINESS!
PERSONALISED AND TAILORED SERVICE
Don’t worry if you haven’t found what you’re looking for. Just ask us and we will develop it for you! We will place our development team at your disposal so that together we can take your business to the next level.
Complete recording range
Record whatever you want, the way you want and when you want.
Blanket, Selective or on Demand
ISDN (BRI & PRI), SIP and Analogue
Digital, Proprietary IP and Radio
Active and Passive Recording
Multi-Site and Multi-Tenant Solutions
Enjoy it however you want!
Cloud | On Premise | Pay As You GO
Supervise the quality of your communications in compliance with regulations
Discover the verticals which have already adopted it
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Product description |
| Recall Call Recording |
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General catalogue |
| Recall Call Recording |
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Features Catalogue |
| Recall Agent Scoring Recall ScreenCast |
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