With the SMART Recording Manager application, you can look for, play and classify recordings to obtain valuable information about customer transactions, comply with the applicable regulations and check that your staff fulfills your company’s quality standards.
Enable and disable functions such as listening to critical conversations, deleting conversations or sending them by email and consult the recordings access log when you need to perform system audits.
With the SMART technology of Recall Agent Scoring you can evaluate your staff’s performance by means of quality forms that you design yourself and that appear automatically while you listen to the recording.
Recall ScreenCast uses cutting-edge SMART technology to offer you a complete view of your agents’ communications by recording their calls (audio) and screens (video).
Recall allows you to find the call you are looking for and filter the destination, origin, date and hour, etc. It also allows you to label each recording according to predefined categories and add text comments.
Recall can be scaled to your needs so you can record all the channels you need. It allows you to group together recordings of different types of technological environments in a single interface.
PCI and MiFIDII compliance with file encryption, digital watermark, confidentiality policies, audits, user security levels and mute function to silence recordings.
Don’t worry if you haven’t found what you’re looking for. Just ask us and we will develop it for you! We will place our development team at your disposal so that together we can take your business to the next level.