SMART

 

Come join the telephony of the future!

IP, digital, multichannel, integrated and Custom.

SMART management, search and hearing of recordings

 

Check on your communications from any place and any device.

 

With the SMART Recording Manager application, you can look for, play and classify recordings to obtain valuable information about customer transactions, comply with the applicable regulations and check that your staff fulfills your company’s quality standards.

 

Enable and disable functions such as listening to critical conversations, deleting conversations or sending them by email and consult the recordings access log when you need to perform system audits.

Recall

 

ALARMS

 

Immediate incident alert

 

 

All under control without moving a single finger!

 

The SMART Recall Alarms solution detects incidents for you that affect the proper functioning of your system and alerts you in real time via email and event viewer. Now you can easily know if there is inactivity during working hours, possible disconnections of recording devices, risk of hard drive saturation or software service interruption.

 

 

Recall Scoring

 

Scoring and evaluation of agents

 

With the SMART technology of Recall Agent Scoring you can evaluate your staff’s performance by means of quality forms that you design yourself and that appear automatically while you listen to the recording.

Recall ScreenCast

 

Simultaneous audio and screen recording

 

Recall ScreenCast uses cutting-edge SMART technology to offer you a complete view of your agents’ communications by recording their calls (audio) and screens (video).

 

 

CLASSIFICATION OF RECORDINGS AND SEARCH CRITERIA

 

Recall allows you to find the call you are looking for and filter the destination, origin, date and hour, etc. It also allows you to label each recording according to predefined categories and add text comments.

 

 

MODULAR AND SCALABLE SOLUTION

 

Recall can be scaled to your needs so you can record all the channels you need. It allows you to group together recordings of different types of technological environments in a single interface.

 

 

DATA SECURITY AND PROTECTION RULES

 

PCI and MiFIDII compliance with file encryption, digital watermark, confidentiality policies, audits, user security levels and mute function to silence recordings.

 

 

 

WE WORK TO GIVE YOU PEACE OF MIND AND HAPPINESS!

PERSONALISED AND TAILORED SERVICE

 

Don’t worry if you haven’t found what you’re looking for. Just ask us and we will develop it for you! We will place our development team at your disposal so that together we can take your business to the next level.

Complete recording range

 

Record whatever you want, the way you want and when you want.

 

Blanket, Selective or on Demand

ISDN (BRI & PRI), SIP and Analogue

Digital, Proprietary IP and Radio

Active and Passive Recording

Multi-Site and Multi-Tenant Solutions

  • bridge-browser-top
  • bridge-browser-top
  • bridge-browser-top

    Enjoy it however you want!

     

    Cloud  | On Premise |  Pay As You GO

     

    Supervise the quality of your communications in compliance with regulations

    Discover the verticals which have already adopted it

    Product description
    Recall Call Recording
    General catalogue
    Recall Call Recording
    Modalities
    Recall BIB
    Recall E1 
    Recall Pana Recording
    Recall IP
    Recall IP Alcatel                                            Recall IPA for OXE
    Recall IP-ONE
    Recall IP-OSV
    Recall SIP                                                        Recall SKY

     

    Manuals
    Recording Manager
    Recall Scoring
    Recall Digital                                                                  Recall 3CX
    Recall Multitenant

    This section is not yet available but we are working on it!

    Ready to talk?

    Have a great idea and don’t know where to start? We can help you