With the contact center mobile Moby app, your agents can answer your customers' calls and social media messages from their smartphones at any time and without being limited to a workspace....

Telegram is much more than an instant messaging application. With Telegram for companies, you can create a constant flow of communication with your public, quickly attend to your clients, generate discussion communities and create channels, to instantly send information and promotions about your services. Telegram...

Fidelity and Weteam omnichannel solutions now feature a new email management module so that you can attend to your customers in a fully integrated way with the rest of your contact channels....

With WeTeam Social Contact Center, you will receive all your messages in a single inbox, distribute them smartly to your agents, automate the service with chatbots, and get a 360 view of your activity thanks to our dashboards and statistics....

Jusan's Omnichannel Cloud Contact Center solution offers Instagram as a new communication channel with your customers....

KPIs or Key Performance Indicators are key performance indicators that measure the level of effectiveness of a company. They are metrics and statistics obtained from the data collection provided by the contact center. That allows you to quantify the performance, productivity, and quality of service...

Jusan & Salesforce: A win-win integration to get the most out of your CRM. Jusan Contact Center solutions are integrated with Salesforce to provide added value to its users. ...

Nexogy, our partner specializing in intuitive and innovative business communication, based in Miami, has designed this video about WeTeam under its brand name “Nexogy Omnichannel Contact Center”...

With WeTeam's Social Media IVR, it is now possible to offer the customer a pre-conversation message with different options to access the desired department or specify their query without the need for agent intervention....

IVR technology allows the customer to interact with companies through simple voice commands or DTMF characters, and the company to identify, segment, and route callers to trigger an automatic response or transfer the call to the right agent....