SMART

 

Come join the telephony of the future!

Mobile, Digital, Multichannel, Integrated and Custom.

SMART applications

for agents and supervisors

 

Having adequate tools is key to good customer relations

 

With Fidelity Connect software, agents perform all the telephony functions and manage all their communication channels: logging in, viewing customer data, managing emails, chats and recording calls.

 

Supervision software allows you to detect and resolve whatever’s happening at your contact center in real time. The supervisor can see detailed information and make snap decisions over any communication channel.

Fidelity Connect interfaz agente Contact Center multiplataforma

 

MULTICHANNEL

 

Contact Center

 

Emails | Social Media | Chats | SMS

 

 

All in One! Come join the Digital Revolution

 

Fidelity Connect allows you to effectively manage emails, chats and messages on WhatsApp, Facebook and Twitter from the same interface. Streamline your customer care service with Fidelity Connect Multichannel and resolve your customers’ queries faster and in a personalised way.

Fidelity WhatsApp

 

WhatsApp is the trendy channel for Customer Service

Communicate with them in a faster, personal and more dynamic way!

 

Automatic Distribution

Multi-channel & Multi-platform

Reports & Statistics

Integration with Chatbots

Control and analysis tools

 

Drawing conclusions and making decisions in a timely manner is a guarantee of success.

 

Fidelity Connect allows you to control and analyse your Contact Center, the productivity of your agents

and the quality of the service you are offering your customers through its wide range of monitoring reports and screens.

 

 

 

 

POST-CALL SURVEY

 

Measure the quality of your service and level of satisfaction with a brief survey at the end of the call.

 

 

CLICK TO CALL

 

Allow your agents to make calls by simply clicking the customer’s CRM file.

 

 

CALL BACK

 

Don’t keep your customers waiting if no agents are available through automatic call back.

 

 

WE WORK TO GIVE YOU PEACE OF MIND AND HAPPINESS!

PERSONALISED, CUSTOM SERVICE

 

Don’t worry if you haven’t found what you’re looking for. Just ask us and we’ll develop it for you! We will place our development team at your disposal so that together we can take your business to the next level.

 

Fidelity Telemarketing

 

Step forward and automate outgoing call campaigns.

 

Surveys

Telesales

Recoveries

Appointments

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    Enjoy it however you want!

     

    Cloud  | On Premise |  Pay As You GO

     

    You don’t need a Contact Center, you need a SMART Center

    Discover the verticals which have already implemented it

    Ready to talk?

    Have a great idea and don’t know where to start? We can help you