With Fidelity Connect software, agents perform all the telephony functions and manage all their communication channels: logging in, viewing customer data, managing emails, chats and recording calls.
Supervision software allows you to detect and resolve whatever’s happening at your contact center in real time. The supervisor can see detailed information and make snap decisions over any communication channel.
Fidelity Connect allows you to control and analyse your Contact Center, the productivity of your agents
and the quality of the service you are offering your customers through its wide range of monitoring reports and screens.
Measure the quality of your service and level of satisfaction with a brief survey at the end of the call.
Allow your agents to make calls by simply clicking the customer’s CRM file.
Don’t keep your customers waiting if no agents are available through automatic call back.
Don’t worry if you haven’t found what you’re looking for. Just ask us and we’ll develop it for you! We will place our development team at your disposal so that together we can take your business to the next level.