SMART IVR technology is the

lifesaver of any company

 

It manages your calls and offers your customers the service they deserve effortlessly!

 

Improving your company’s image and offering your customers excellent attention is now possible! Install a SMART IVR at your company with speech recognition functionalities, intelligent routing trees, automated surveys and appointment scheduling services.

 

Attend all incoming calls in any language, any day and at any time.

Esquema de funcionamiento de una IVR

Discover

 

SPEECH

 

RECOGNITION

 

Take a step further in your IVR!

The easiest way to communicate with devices

 

Improve your customer experience with a SMART IVR with speech recognition and offer your customers the possibility of quickly obtaining the information they need using simple voice commands, in addition to easily accessing the desired agent or department.

How a SMART IVR works

 

When the customers call, they hear a message with different options. They select the one that interests them using voice commands or dialling a digit from their phone. They obtain the result by means of a message that provides the desired information, an email, an SMS or transferring the call to the right destination.

Solución Contact Center personalizo y a medida Jusan

Ready to use Bundled IVR!

 

Automatic Survey

Automation of surveys to measure service quality and customer satisfaction.

 

DialXpress

Powerful telephone dialler designed to automate calls from a list of contacts and play recorded messages.

 

Fonomail On Call

Automatic transfers of calls to on duty staff ideal for emergency services and 24/7 support centers

 

 

REDUCE AVERAGE CALL TIME AND SAVE COSTS

 

Automatically and effectively answering calls at the first ring implies reducing the average time the customer spends waiting and the overall conversation time.

 

 

IMPROVE THE SERVICE AND ELIMINATE ERRORS

 

Quick, reliable and accurate replies to instantly attend any customer request, freeing up your team for complex tasks.

 

 

PERSONALISE ATTENTION AND INCREASE SATISFACTION

 

Provide your customers with personalised, real-time information thanks to the powerful database integration engine of our SMART IVR.

IMPROVE YOUR COMPANY’S IMAGE

 

Promote a professional image to the world by maintaining consistency in the customer service and volume of calls, while generating excellent response rates and reducing the abandoned calls rate due to waiting time.

Custom IVR

 

Don’t worry if you haven’t found what you’re looking for. Just ask us and we’ll develop it for you! We place our development team at your disposal so that together we can take your company to the next level.

  • CATALAN HEALTH INSTITUTE

    Heart attack critical emergency services which, through IVR and with the coordinates indicated by the caller, automatically generates simultaneous calls to locate an available medical team as quickly as possible.

  • INTERPRET SOLUTIONS

    Online multilingual translation services for official organizations that automatically generate a conference between the user, the translator and the system so that people who speak different languages can communicate.

  • SITECSA

    Engineering and technology services which, through IVR, enables its clients to choose the malfunction, check the available technicians and schedule an appointment by automatically sending an email and SMS to the technician.

Unlimited development possibilities!

Discover the sectors which have already tried it

BROCHURES
Automatic Survey
DialXpress                                                                    Fonomail                                                                     IVR Alarms                                                          Fonomail Voice                                                  GC9000

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This section is not yet available but we are working on it!

This section is not yet available but we are working on it!

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