KPIs or Key Performance Indicators are key performance indicators that measure the level of effectiveness of a company. They are metrics and statistics obtained from the data collection provided by the contact center. That allows you to quantify the performance, productivity, and quality of service...

Jusan & Salesforce: A win-win integration to get the most out of your CRM. Jusan Contact Center solutions are integrated with Salesforce to provide added value to its users. ...

Nexogy, our partner specializing in intuitive and innovative business communication, based in Miami, has designed this video about WeTeam under its brand name “Nexogy Omnichannel Contact Center”...

With WeTeam's Social Media IVR, it is now possible to offer the customer a pre-conversation message with different options to access the desired department or specify their query without the need for agent intervention....

IVR technology allows the customer to interact with companies through simple voice commands or DTMF characters, and the company to identify, segment, and route callers to trigger an automatic response or transfer the call to the right agent....

WebRTC technology is the present and the future of communications. It allows you to establish direct and real-time communication channels between clients and companies completely free of charge with audio and video support using just a web browser....

Customer service has been transformed: omni-channel and ‘just in time’ are the new attributes required for more direct, faster and more fluid communication. For this reason, more and more customers are opting for WebRTC technology. Thanks to WebRTC, your clients will take a step forward...

Jusan announces a strategic alliance with UC-Reseller for business expansion and distribution of its SMART communication solutions in the United Kingdom. ...